Property Taxes >> Assessment Information

MPAC - Property Tax Assessment Information Update

Frequently Asked Questions
How does your assessed value work for you?
How do you know if your property's assessed value is accurate?
How are assessments established?
How can I get information on my property and neighbouring properties?
What can you do if you disagree with your assessment?
Who is MPAC and what is their role?
Important Links

How does your assessed value work for you?
Accurate property assessment is the basis for fair property taxation and ensures everyone in your community pays their fair share of property taxes. You want your assessed value to be accurate.

The 2015 phased-in assessment is based on property values as of January 1, 2012, and will be used to determine 2015 municipal and education taxes.

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How do you know if your property's assessed value is accurate?
Ask yourself:

  • Does your assessed value reflect what you would have expected to sell your property for in January 2012? If the answer is yes, then this is a good indication that the assessed value is accurate.
  • Does your assessed value reflect what other similar properties were selling for at that time? If the answer is yes, then this is a good indication that the assessed value is accurate.

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How are assessments established?
The assessment act requires that your property's assessed value be based on what it would likely have sold for on a specific date. For the 2015 taxation year, that date is January 1, 2012.

To establish your property's assessed value, MPAC analyzes property sales in your area. These sales provide a basis for the assessed values of similar properties. MPAC continually collects information about properties to ensure that those with similar features (age, size, location, construction, etc.) have similar assessed values.

This method, called "current value assessment", is used by assessment jurisdictions in most provinces and other countries.

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How can I get information on my property and neighbouring properties?
Visit the MPAC web site at www.mpac.ca and click on the AboutMyProperty link. If you haven't used the site before, you will be required to register by calling the MPAC toll-free Customer Service Line at 1-866-296-6722 to obtain your access key.  Be prepared to give your 19 digit roll number (found on your assessment notice), name, date of birth, mailing address, email address and telephone number.

You can also find our access key on your most recent Property Assessment Notice.

Once you are registered, you will be given free access to:

One (1) Property Profile Report for your property.

Twenty-Four (24) Properties of Interest Reports on properties of your choice.
One hundred (100) Property Detail Snapshot Reports on properties of your choice

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What can you do if you disagree with your assessment?


1. Contact MPAC
They are there to answer your questions. If you think your assessment is incorrect, please call them toll free at 1-866-296-6722 to verify details about your property.

You can also visit them at www.mpac.ca and click on the AboutMyProperty link.

2. Ask MPAC to review your assessment
If you believe your assessment is incorrect, MPAC will be pleased to further review your assessment through a Request for Reconsideration (RfR). There is no fee for an RfR and your request may be made any time before March 31, 2015.

RfR forms are available on their web site, www.mpac.ca, or by calling them toll free at 1-866-296-6722.
RfR forms are also available at Town Hall’s Customer Service desk. You may also write a letter requesting a reconsideration of your assessment. Please include the following information in your letter: your 19-digit roll number; your full name, address and phone number; and all the reasons why you feel your assessment is incorrect.

To assist MPAC's review, it is necessary that you provide specific details about your property that support your concerns. The more information you provide, the quicker and easier it will be for MPAC to perform a review on your behalf.

3. File a formal appeal if you still disagree with your property assessment


Residential property owners must file a Request for Reconsideration (RfR) with MPAC and receive the RfR decision before filing an appeal with the Assessment Review Board (ARB). The RfR must be filed by March 31, 2015 for the 2015 tax year.

For all other property types you may choose to either file an RfR with MPAC or file an appeal directly with the ARB. The ARB appeal must be filed by March 31, 2015.

The ARB is an independent tribunal of the Province of Ontario. Both the property owner and MPAC will be asked to appear at a hearing to present evidence to support their arguments.

To find out more about assessment appeals please visit the ARB's web site, www.arb.gov.on.ca, or call their toll free number at 1-800-263-3237 or 416-314-6900.



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Who is MPAC and what is their role?
MPAC is a not-for-profit corporation funded by all Ontario municipalities. It is their responsibility to ensure your assessed value is accurate. Their job is to classify your property and assess its value, not to determine your property taxes.

MPAC is also responsible for producing municipal and school board voter lists and determining the population of every municipality in Ontario every three years.

MPAC Customer Contact Centre, toll free at 1-866-296-6722

OR

You can visit their web site at www.mpac.ca to learn more.

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Important Links

Municipal Property Assessment Corporation
Assessment Review Board
AboutMyProperty

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