Residents >> COVID-19

COVID-19 - Infrastructure Services

Service Installations (Sanitary/Storm Sewers, Water Service and Live Taps)

Service Installation Application

Infrastructure Services is continuing to process Service Installation applications and arranging inspections. Any new submission can be emailed to the Administrative Assistant, here, or can dropped off at Town Hall by ringing the bell on the front outside door or in the overnight drop off box.

The following are measures we are expecting to be taken by private contractors to ensure the safety of our Staff when doing our inspections. You must ensure the following is adhere to prior to Town Staff arriving on your work site: 
• As always proper shoring or trenching rules are followed. 
• Any hard service which W&WW staff may come in contact with, is disinfected with a minimum of 1% hypochlorite solution this also includes ladders and shoring. 
• Ensure your staff is following the guidelines set out by Public Health such as washing hands frequently with soap and water or appropriate alcohol based hand sanitizer. 
• Maintain a minimum 2m distance between your staff and W&WW staff.


New Water Meters and Frost Plates

New Water Meters and Frost Plates for installation can be picked up by appointment only. There is a table at the front doors of the Gibson Centre where meters and meter applications to-be-signed will be left. Please call Chris Pisaric (ext 2475) or Jerry Arts (ext 2462) to arrange an appointment time. 


Water Meter Replacements and Sewer Inspection Videos 

We have resumed water meter repairs, water meter downloads and sewer video inspections. Customers must complete the Town’s COVID-19 screening process prior to entry. All staff will wear the appropriate PPE as outlined in the Town’s COVID-19 Safe Work Standard.


Highway Occupancy Permits (HOP)

Highway Occupancy Permit Application

Infrastructure Services is continuing to process Highway Occupancy Permit applications. Any new submission can be emailed to the Administrative Assistant, here, or can dropped off at Town Hall by ringing the bell on the front outside door or in the overnight drop off box.

Please note that inspections, post completion, for the return of any damage deposits may be delayed.


Looking after our Sewer Network


The 3Ps

At a time when many of us are having to stay at home due to COVID-19, nobody wants a situation that would force us out of our homes. The Town would like to remind residents to flush only the 3Ps – pee, poo and [toilet] paper– to help keep our sewers free from blockages.

Other items such as wet wipes (including so-called 'flushable wipes')
, paper towels, napkins and hygiene products are a major cause of sewer blockages that can result in back-ups into your home and your neighbours’ homes– likely requiring you to evacuate for professional cleaning.

The waste water pipe which goes from your house to the public sewer is usually only about 4 inches wide, which is about the size of a DVD, meaning it can easily become blocked by a build-up of non-flushable materials.

Large blockages often require Town staff to clear them, at a time when our efforts and tax dollars need to be focused on critical services.

So together let’s STOP IT, not BLOCK IT!


Fats, Oils & Grease

Improper disposal of fats, oil and grease (FOG) is one of the most common causes of the drainage problems the Town deals with.

This is not a small problem – FOG can clog up sinks, drains and sewers to the point that they increase the risk of sewer back-ups, while streams and rivers can often end up polluted due to oily waste entering their ecosystems.

By making a few simple changes to day-to-day habits, you can be doing your part to tackle a major environmental nuisance, while also reducing your own chances of having to deal with damaging and costly drainage problems on your own premises. It’s unquestionably a win-win.

The Niagara Region has partnered with a number of other regional bodies to produce a comprehensive website,

Here you can read and learn about the dangers of FOG, as well as a number of other products, which were never designed to be disposed of using your household sewer.

So please, from all your friends at the Town of Fort Erie, take the ‘I don’t flush’ pledge today!