Emergency Planning

Weather Resources

Flooding Resources

Power Outages - Canadian Niagara Power

Power outage emergencies only - Call Canadian Niagara Power (CNP) 1-844-501-9473 (WIRE).

The best place for customers to gain info regarding outages is on twitter (X)@CNPpower and on Facebook at “Canadian Niagara Power”.

Customers are encouraged to report emergencies only, especially if they are already aware of outages in their neighbourhood. This frees up phone lines for possible important info regarding electrical emergencies such as trees or lines down etc.

Where do I call?

If you are having a serious emergency or fire please call 911 immediately.

To report fallen trees, road issues, blocked catch basins or sewer back-ups, please call 905-871-1600.

Power outage emergencies only - Call Canadian Niagara Power (CNP) 1-844-501-9473 (WIRE).

Important Emergency Phone Numbers and websites

Can you survive for 72 hours in an emergency?

Join our Emergency Email List 72 Hour Emergency Planning Manual

Emergencies include floods, severe weather, power outages, and blizzards that can happen at any time. Typically, these types of emergencies can last longer than 72 hours. Everyone should be prepared to care for themselves and their families for at least that long. Preparing a family emergency survival kit should provide you with the essentials in the following areas:

water
food
first aid supplies
tools
clothing and bedding
special items

Checklists

Consider any special needs someone in your family might have and include any other items your family would need. Here are some suggestions:

Babies/toddlers

Diapers, bottled milk, formula and food, toys, crayons, and paper.

Other family members

Keep at least one week's supply of medication in your emergency kit and include extra eyeglasses, spare batteries for medical appliances, and an extra oxygen cylinder if needed. Include copies of prescriptions for your medicine and glasses.

Pets

Include a three-day supply of pet food and water.

Food

Have at least a three-day supply of food available. Choose ready-to-eat foods that your family likes and that don't need refrigeration. Canned foods like soups, stews, beans, meat, poultry, tuna, vegetables, and fruits are excellent food sources. In addition, stock up on items like crackers, biscuits, honey, peanut butter, syrup, jam, salt and pepper, sugar, instant coffee, and tea.

Water

Prepare to have at least four liters of water per person daily – two for drinking and two for food preparation, hygiene, and dishwashing. Keep a supply of water purification tablets on hand as well.

Note:Consume and replace canned food and dry goods once a year.

Surviving a disaster starts at home and by being prepared you can do your part, not only for yourself but also for your family. Have a family emergency survival kit.

Useful Links

Emergency Management Ontario
Ontario Emergency Preparedness
Canadian Niagara Power

Contact Us

Fire and Emergency Services

24-hour Emergency Hotline Phone: 905-871-1600
Emergency: 911

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