Water Leaks and Unwanted Consumption

You are responsible for maintaining the water meter and pipes inside your home to your property line.

         

Inside the House                                              Outside the House

Usually, the curb stop is located at the property line. The curb stop is a control valve for the water supply to your home. It acts to shut off the water in case of an emergency.

You are responsible for repairs to any privately owned pipes that are leaking, including the pipe between the property line and the water meter. In addition, you are responsible for paying for all water that passes through your water meter, including water leaks or unwanted consumption resulting from plumbing malfunctions.

Important Note:

The homeowner is responsible for all necessary plumbing repairs and maintenance inside their home. The Town is not responsible for internal plumbing leaks or unwanted consumption in a private residence. If you cannot locate the source of a leak, or unwanted consumption or perform the necessary repairs, please get in touch with a qualified plumbing professional.

If you have a water leak or unwanted consumption, water use will increase and remain elevated until it is fixed, affecting your water consumption charges and resulting in a higher utility bill.

Water Service Pipe Leak:

A continuous leak from a hole in a water service pipe can waste water in the amounts shown below:

Chart of Water Leak or Unwanted Consumption

Toilet Leak:

A leaky toilet can waste up to 600+ cubic metres a month or 20 cubic metres a day:

Chart of Toilet Leak Costs

Step 1: Use your water meter to detect leaks and unwanted consumption

Locate your water meter. Typically, your property's water meter is located in the basement or crawl space. Water meters are usually where the water pipe enters your home.

Hold a bright flashlight on the light sensor (Described as "Light Sensor" below photo).

The LCD will display intermittent display screens:

• Meter reading to the nearest thousandth (3 decimal places)
• Rate of flow

To check for a water or unwanted consumption, examine the rate of flow display:

• Shut off all water in the house.
• Activate the meter using a flashlight.
• Observe the rate of the flow display screen.
• An observed rate reading greater than 0.000 corresponds to water moving through the meter. If all water has been shut-off, a leak or unwanted consumption as a result of a plumbing malfunction may exist in your water system at some point between your water meter and your faucets and other water fixtures.

Another way to detect leaks or unwanted consumption by using the leak indicator display on your meter. The leak indicator displays a possible leak with a dripping faucet icon in the upper left corner of the LCD panel.

Contact a licensed plumber to identify and remedy the problem immediately to avoid excessive billing.

Step 2: Find the leak or unwanted consumption and repair it.

The top causes of water leaks and unwanted consumption and high water bills are:

• toilet leaks
• irrigation system leaks
• sink and faucet leaks
• swimming pool leaks
• water softeners that are not working properly

Other sources of water leaks include:

• hot water tank
• furnace-mounted humidifier valves
• water-primed floor drain
• washing machine
• sprinkler system
• outdoor hose bib

Myth #1: Small Leaks Don't Add Up

Myth #2: Leaks are Seen and Heard

Myth #3: Leaks are Continuous

Myth #4: Water Meters Can Over Record